Returns & Exchange

Below are the most frequently asked questions about returns and exchange. If your question is not here, please contact our customer service, we will help you further.

  • Do I have the right to return or exchange (some) of the bought items?

    You have, for a period of 14 days, the right to exchange or return the ordered articles. Please use this fair service with sense.

    Please note:

    • The item must be unworn, unwashed, not modified or damaged and repacked in its original packaging.

    • the identification tag must still be attached to the product with the disposable seal.

    • the products must be shipped back to us within 14 days from the date in which the order was delivered.

    Use the return form of the invoice, fill in the reason for returning and insert this return form into the package.

    Send your return with sufficient postage to the following address:

    fuljoyment AG
    c/o McGregor E-store
    Heinrich-Seidel-Str. 5
    19071 Brüsewitz
    Germany

    Please note that packages with insufficient postage will not be accepted.

    For returns from Germany, Belgium, Luxembourg and The Netherlands different possibilities and other conditions apply:

    • Returning from Germany (free of charge):

      Use the return form of the invoice, fill in the reason for returning and insert this return form into the package.

      You can hand in your parcel at any post office as well as every DHL "packstation". You can find the post offices via www.deutschepost.de/filialen.

    • Returning from Belgium (free of charge):

      Use the return form of the invoice, fill in the reason for returning and insert this return form into the package.

      Please hand over the package in at the nearest Kiala Point or at a Bpost servicepoint;

      Nearest Kiala drop-off Point: www.kiala.be

      Nearest Bpost Service Point: www.bpost.be

    • Returning from Luxembourg (free of charge):

      Use the return form of the invoice, fill in the reason for returning and insert this return form into the package.

      Please call UPS in order to arrange for them to collect the parcel at the desired date, time and location.

      UPS Luxembourg S.A. Customer Service: 8002 2510

    • Returning from The Netherlands (free of charge):

      Use the return form of the invoice, fill in the reason for returning and insert this return form into the package.

      Please hand over the package in at the nearest Kiala Point or at a PostNL servicepoint;

      Nearest Kiala drop-off Point: www.kiala.nl

      Nearest :PostNL Service Point: www.postnl.nl

  • Where can I track my order/return?

    Kiala shipments:

  • Can I exchange one product for another?

    You can exchange purchased articles, however only for either another size and/or a different colour. Please inform us about your wishes by means of completing the return form.

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  • Has my return been received?

    If we receive your return in our distribution centre, you will get a confirmation by e-mail. If you returned your package longer than a week ago and didn't receive a confirmation yet, please contact us.

  • I returned my order correctly, when can I expect my refund?

    Credit- or debitCard: the time for the refund to show on your Card statement will depend on the card company's policies. Refunds made to your bank-/PayPal-account will show within 7 days after receipt of the return on the statement of your bank-/Paypal-account.