Welcome, how can we help you? Below are the most frequently asked questions about ordering. If your question is not here, please contact our customer service, we will help you further.
Is there a minimum order value?
Please note that we have a minimum order of €12,50 excluding shipping fees. In case of using a voucher the minimum order value remains €12,50 excluding shipping fees.
Is there an order limit?
Basically, we don’t have an order limit. We do, however, reserve the right to decline an order. If you have any questions, please contact us by writing an e-mail to: email@example.com.
I did not receive an order confirmation, what to do?
Please contact us and refer to the shipping address you used upon ordering.
I want to change my placed order, is that possible?
Please contact us as soon as possible and let us know what you would like us to do for you. We will do our utmost to service you correctly.
Why is the article not available in a particular (desired) colour and/or size?
As we work with live data, we always show our current stock. In case your article is not available we invite you to fill out the necessary details and we will inform you in case this article is back in stock.
Where can I find the information about the sizes of the products?
On our product detail pages, above the button "Add to Cart", you can find a link to the Size chart. Just try and click on it. If you are between two sizes, we recommend choosing the bigger size to generate an optimal wearing comfort.
How is the fitting of McGregor articles?
The sizes of the products are geared to the European standards. Renowned institutes generate these standard sizes through regular measurements. How the product fits to your body depends on different factors i.e. posture or figure. For making your decision as easy as possible we always try to optimize the ordering and returning process. Please notice the fitting explanations in the article descriptions.
Where can I buy McGregor offline?
We do not have information about availability in offline stores regarding your desired article. An overview of offline stores who you might want to contact yourself can be found via our McGregor shops.